Karriere

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For our automotive customer we are searching for:

Roadside Operations Specialist (f/m/d)
Location: Stuttgart

We are the brand for forward-thinkers.
We are radical – we revel in defying conventions and anticipate shaping the future.
We are simple – we focus on the essentials to bring customers perfection.
We are liberating – we make urban life more enjoyable and entertain our customers with new impulses.

Ever since we exist, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and revolutionized the automotive industry.

Now we will write the next chapter: We are the first premium car enterprise that switches to 100% electric! In a new Start-Up set-up, we will shape the digital transformation and sales business in Europe.

Are you a forward thinker too? Then join us now!

Your responsibilities

Ramp Up Activity

  • Develop solutions in a very dynamic environment between different cultures and mind-sets.
  • Establish and steer task force groups for specific Roadside Assistance and Mobility topics.
  • Apply best practices coming from own experience and market competitors.


Process Development & Implementation

  • Understand existing Roadside Assistance program and evaluate its applicability to smart Joint Venture or the need for adaptations.
  • Interact with the 3rd party organizations and internal stakeholders to provide an optimal offer on Roadside Assistance and Mobility.
  • Design, develop and implement Roadside Assistance and Mobility process, and execute the operations.  
  • Liaise with subject matter experts on Roadside Assistance program design, development and implementation.
  • Be the ambassador for digitalization in terms of Roadside Assistance and Mobility offers based on competiveness and profitability. 
  • Develop tools and methods to handle customer requests or complains on a second level support with transparency, and report on topics that demand internal improvements.
  • Identify and implement potential marketing actions on Roadside Assisstance and Mobility Package.
  • Report on program progress to management and all stakeholders, and manage program budget.


Operations Management

  • Development, management and expansion of a high-class service provider network.
  • Establish and maintain relationships with external service providers and be the interface for all relevant stakeholders for all Roadside Assistance and Mobility topics.
  • Responsibility for smooth procedures and processes, training, continuous improvement and developing KPI’s and reporting.
  • Evaluate customer feedback and contribute to resolve root causes to increase the overall customer experience.
  • Proactive and responsive resolution of dealer network and service provider concerns and issues.
  • Track and report on outcomes and contribute to continuous improvement.


 

Your skills

Education
  • University degree in Business Administration, Business Management or comparable degree

Professional Experience
  • Distinctive operative experience in the area of market management, customer management and steering or other areas like customer assistance centres (3+ years)
  • Preferably, experience with international and diverse cross-cultural environment ideally gained within the automotive sector (2+ years)  

Knowledge / Functional Expertise
  • Broad Knowledge of workshop processes, systems and contractual landscape at dealer level
  • Proven ability to build, develop and manage a supplier network
  • Basic Automotive technical Know-How, preferably with electrical vehicles
  • Knowledge of customer services processes like complaint and inquiry handling, roadside assistance and service contract
  • Big data knowledge understanding for application in responsibility area

Key Competencies / Soft Skills
  • Self-driven and out-of-the-box working way
  • Excellent organizational skills (ability to manage multiple tasks) as well as social organizational skills, with strong intercultural competence
  • Strong commitment and positive work ethic in order to deliver results within tight deadlines and in demanding situations
  • Very good English skills, ideally also fluent in a Non-German European language
  • Excellent verbal and written communication skills, including writing routine reports and correspondence
 

 

What we offer you

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.
 
We're creating a culture where personal and professional growth are as important as business growth. Together with us, you are empowered to have ownership over work that directly impacts business.
 
We're committed to building a diverse and inclusive environment where you feel you belong to. Together with us, you move fast and learn even faster; we emphasize on people and diversity.